Service News Issue 15/2015

The Service Exchange—Fast and uncomplicated help from HEIDENHAIN when service is needed

It’s a nightmare for any manufacturing company, but it happens again and again—a machine goes down. You can only set the goal of keeping its consequences as small as possible. In such incidents, time is of the essence. And time is exactly what HEIDENHAIN Service offers with its special exchange service for very many components.

The ATS software now can also be used to check the mounting and range of functions of encoders with 1-Vpp and commutation signals for sinusoidal commutation. Only a special test cable is required for this purpose. HEIDENHAIN offers this cable in addition to the standard encoder diagnostic kit. Motor manufacturers, motor repair shops and maintenance departments will enjoy this benefit in particular.

Since April 1, 2015, HEIDENHAIN has been offering a new repair strategy for the machine operating panels of the series MB 4xx, MB 5xx, MB 6xx and MB 7xx. The assignment of components to repair packages is much more customer-oriented now. You can choose between an economical functional repair and a premium repair.

Since April 1, 2015, HEIDENHAIN also has been offering a new repair strategy for the main computers of the series MC 42x, MC 624x and MC 634x. The spare parts were reallocated, making the repair packages much more customer-friendly. The repair depth was enlarged as well. What is more, all main computers are now available in the HEIDENHAIN Service Exchange.

Since January 1, 2015, HEIDENHAIN has been offering the new repair strategy for all control units of the CC series. The assignment of spare parts to the repair packages is much more customer-oriented now, and the repair depth has been enlarged. All current control units are available in the HEIDENHAIN Service Exchange.

Since January 1, 2015, HEIDENHAIN has been offering a new repair strategy for handwheels. The assignment of spare parts to the repair packages is much more customer-oriented. The repair depth has been increased. You can choose between an economical functional repair and a premium repair.

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Since January 01, 2015, HEIDENHAIN also has been offering a new repair strategy for the inverters of the series UM, UMC, UE, UEC and UR. The assignment of components to repair packages is much more customer-oriented now. The repair depth was enlarged as well.

Technical support

NC Support Helpline
+49 8669 31-3101
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PLC Programming Helpline
+49 8669 31-3102
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NC Programming Helpline
+49 8669 31-3103
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Encoders Helpline
+49 8669 31-3104
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Application Programming Helpline
+49 8669 31-3106
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Replacement Parts and Repairs Helpline
Germany: +49 8669 31-3121
International: +49 8669 31-3123
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Service News Issue 15/2015

The Service Exchange—Fast and uncomplicated help from HEIDENHAIN when service is needed

Examination of HEIDENHAIN encoders on site

New repair strategy for machine operating panels

New repair strategy for main computers

New repair strategy for control units

New repair strategy for handwheels

New repair strategy for inverters

Technical support