New repair strategy for control units

Since January 1, 2015, HEIDENHAIN has been offering the new repair strategy for all control units of the CC series. The assignment of spare parts to the repair packages is much more customer-oriented now, and the repair depth has been enlarged. All current control units are available in the HEIDENHAIN Service Exchange.

Overview of the repair packages:

Repair package Small Parts

  • Clean the device.
  • Inspect the device.
  • Repair or exchange small parts.
  • Update the hardware and software.
  • Run detailed functional test under simulated operating conditions.
  • Perform a 24-hour RUN-IN test in the climatic chamber.

Repair package Function 1

  • As repair package Small Parts
  • Replace defective components (such as housing, fan, small PCB).

Repair package Function 2

  • As repair package Function 1
  • Replace defective functional components (e.g. drive control board).

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Technical support

NC Support Helpline
+49 8669 31-3101
service.nc-supportheidenhainde

PLC Programming Helpline
+49 8669 31-3102
service.plcheidenhainde

NC Programming Helpline
+49 8669 31-3103
service.nc-pgmheidenhainde

Encoders Helpline
+49 8669 31-3104
service.ms-supportheidenhainde

Application Programming Helpline
+49 8669 31-3106
service.appheidenhainde

Replacement Parts and Repairs Helpline
Germany: +49 8669 31-3121
International: +49 8669 31-3123
service.orderheidenhainde

Please use our request form to send us a question.

Request form