Service News Issue 16/2016

I’m sure you’re familiar with this situation: an incorrect swivel and the touch probe collides with the workpiece or fixture. If you want to avoid the resulting damage in future, then replace your old touch probe with the new TS 460 with collision protection.

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With the TS 642 touch probe, you can replace many other touch probes from HEIDENHAIN already in the field, such as the TS 640, TS 641, TS 649 and TS 632. The TS 642 touch probe shares the essential electrical and mechanical properties of the TS 640.

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The HEIDENHAIN Service Department in Traunreut, Germany, has founded a new inspection and repair station for motors. It is dedicated to the repair of all asynchronous and synchronous motors of the QAN and QSY series in Traunreut.

Thanks to the new inspection and repair station, we have reduced repair times to three to four weeks. We offer a rush repair service with a turnaround of just a few days.

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Globalization is a cutting-edge topic, and not only for large companies. As a ,result many medium-sized companies have also established modern production sites in the Far East and overseas far away from their headquarters. Consequently, the requirements on service and spare part supply are the same at every company location.

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